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Frequently Asked Questions
How long does shipping take for my flooring order?â–¼
We offer standard delivery within 3 to 5 working days, with next-day options available for most UK mainland postcodes on orders placed before midday.
What is your return policy for unused packs?â–¼
You can return unopened and undamaged packs within 30 days of delivery. Simply contact our support team to arrange a collection or a warehouse drop-off.
What payment methods do you accept?â–¼
We accept all major credit and debit cards, PayPal, and Apple Pay. We also offer flexible financing options to help you spread the cost of your project.
How do you ensure the quality of your flooring products?â–¼
All our products undergo rigorous durability testing and come with extensive residential warranties, ensuring your new floor remains beautiful and functional for years to come.
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