Returns & Exchanges
At UK Flooring Direct, we want you to be completely satisfied with your purchase, which is why we offer a straightforward 30-day return policy on all uninstalled flooring products in their original packaging.
Notify Our Team
Contact our customer service team within 30 days of delivery to initiate your return request and receive your unique return authorization number.
Prepare Your Items
Ensure all flooring packs are unopened, undamaged, and in their original packaging to guarantee a full refund upon inspection.
Arrange Collection
We can arrange a professional courier collection from your property at a pre-agreed fee, or you may choose to return the goods to our central warehouse yourself.
Receive Your Refund
Once our warehouse team has inspected and processed your returned items, we will issue a refund to your original payment method within 14 days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing